Anyone have Plati's email? I'd like to shoot him an email.
so does Sacky-
Anyone have Plati's email? I'd like to shoot him an email.
Point one: Mouthpieces are easily replaced. I'm not sure where we all of the sudden got the idea that Plati is the end all, be all for SIDs. Every school has one.
Point two: We're not talking about a guy who's been doing this job for a couple months. Plati has been the SID since the early 80's. He ought to know damn well how to respond appropriately to a situation like this. He's shown, time and time again, that he's incapable of providing an appropriate response. The kid was only mirroring what some other kid at Oregon did last year. The response from Oregon and the response from CU are 180 degrees different. That's all on Plati. One school came out looking like a classy organization that is working at fostering positive relations with it's students, alumni, fans and supporters. CU came across like a whiny bitch. "You pay your money and you take your chances". What the hell kind of response is that? Do we honestly want to be telling the people who paid good money to take that trip that we don't give a flying green sh*t if they ever take another trip to an away game again?
Oh, man. I'm pissed. This is not the way to get into the good graces of your fans and potential fans. It is a great way to turn people off.
4) Why have relations with the new media outlets been so poor, even going so far as a legal action involving a fan site?
Anyone have Plati's email? I'd like to shoot him an email.
One thing that's super cool about Plati is that I guarantee he'd take the time to speak to you about your concerns, whether via email or a phone call to his office. Maybe you should do that and report back to us? I think a lot of us would be interested.
Come on; there's a difference between a 1996 grad who had undoubtedly been to dozens of away games vs. some college kid who staged this "symbolic protest" and got in the newspaper. As a brief tangent, if the kid had gone to Dal Ward and lit himself on fire, then maybe he'd have my respect.
The guy from OU didn't even send the stuff to the media; somebody else who knew him contacted the EDSBS blog. This kid was an attention seeking jerk, and he got called on it. Plati shouldn't have used the wording that he did, but the kid was being a priggish little asshole and knew what he was doing.
Also, it's a slippery slope. Just wait until Oregon doesn't show up for another away game and see how many "refund requests" they get.
As a very serious and respectful question, who are the other people that are being insulted by Plati? I know he had the whole "less than 200 people in powder blue" quote last year, but I don't find that to be particularly insulting, just incorrect.
Suicide gets your respect? :wow:
Plati could have worded it better. Isn't "wording things better" his job? Isn't that what he's paid to do? This whole argument about him being the best SID in the business, but doesn't do such a good job at dealing with the media, and particularly the electronic media, is absurd to me. It's like saying "he's the best, but he really sucks".
And I'll anxiously await the next time UO lays an egg on an away game. I bet they get a ton of refund requests. All of which will be respectfully denied, without the need to demean and insult the people requesting them. Plati could learn a lot from UO. He'd never admit it, though. As far as Plati is concerned, he's the greatest SID of ALL TIME. OF ALL TIME!!!!! Anybody who doesn't agree with him is an imbecile and can't possibly be a true Buff fan.
Which brings us to the powder blue thing. Nobody expected the AD to buy into that. The appropriate response to that, as to the refund thing, is to say "We're all very disappointed with the way things are going on the field of play. We're going to continue to do what we feel is necessary to improve things and get them back to the level to which we all expect. We appreciate your passion for the University of Colorado Athletic Program".
End of story. That's all the douchenozzle had to do. Instead he says that everybody who showed up in powder blue "isn't a real Buff Fan". :wtf:
The guy is a jackass, pure and simple.
I always heard the customer is always right, but what do I know?
[ben affleck] The customer's always an ASSHOLE!! [/in mallrats]
My biggest questions on Plati are the following:
1) Why are relations with Denver media so bad?
2) Why is the national perception of CU so bad? Is it so hard to get out the message that we've won 4 division titles and the conference championship this decade? Why did CU constantly take it on the chin in the media throughout the Pac-10 expansion talks?
3) Why did the "scandal" get so out of control despite no charges ever being brought against anyone and no major NCAA sanctions coming down?
4) Why have relations with the new media outlets been so poor, even going so far as a legal action involving a fan site?
I have a lot of respect for Plati and know he does a ton of good for CU, but there do seem to be some major failings there too. At the very least, he needs to hire a PR firm.
I agree that this is more of a PR issue. But if PR isn't an SID responsibility, then whose responsibility is it? And if it's not an SID responsibility, then why is Plati trying to spin doctor things like "10 wins no excuses"?
They don't have anyone nor do they have a strategy. This is one of my concerns with Mike Bohn - the guy is a great hand shaker but I am much less confidence in his managing ability. Basically Plati is filling a void but there is not someone there to help with the messaging. Building a messaging strategy has to start at the top (Mike Bohn) and Plati should just be the implementer. CU appears to deal with these things on a tactical basis rather than a strategic basis and that is on Bohn to me.
Can somebody name me a business or industry where it's appropriate to deal with a customer complaint by saying: "I won't dignify that with a response"?
Can somebody name me a business or industry where it's appropriate to deal with a customer complaint by saying: "I won't dignify that with a response"?
Sacky, I really think that Plati was responding as if he considered the reporter his audience and was trying to kill the story on the vine. His statement did not read like he intended them as a message to fans. This lack of PR savviness underlines why we need a dedicated person and/or firm for that.
I always heard the customer is always right, but what do I know?