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Very Pleasant Call From CU Athletics

Discussion in 'Colorado Football Message Board' started by tsarbomba, May 10, 2016.

  1. tsarbomba

    tsarbomba One Damn Dirty Ape Club Member

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    Today I got an unexpected phone call from CU. Normally the calls I get are from undergrads in a noisy boiler room soliciting a donation. This was a nice call from a woman in a quiet background (I almost didn't believe it was from CU without the noisy boiler room background hum). She said she was from CU athletics and wanted to thank me for my season ticket renewal and occasional hoops single game purchases, and to check to see if there were any issues that I had with the whole ticket buying experience, and to ask if I had any questions or other things I needed to discuss with them. I waited for what seemed to me to be an inevitable request for a donation, but it did not come. It was really just a "we want to make sure everything is okay with your experience as a season ticket holder" call.

    I think this can be put down to Rick Geoege (or one of his underlings) pushing customer service, and color me impressed.
     
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  2. Buffnik

    Buffnik Real name isn't Nik Club Member Junta Member

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    That's great to hear.

    For most businesses, I'd be critical of not using an opportunity to upsell when speaking to a customer. But in this case, I see a lot of value in simply taking the time to say "thank you" since being a college sports fan is such an emotional connection and a having a sense that you're part of a community. Every interaction shouldn't be a direct effort to get a larger share of our sports entertainment dollars.
     
  3. UnbrokenBuff

    UnbrokenBuff Member

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    Got a similar call for my brick purchase and was worried about an upsale moment or further donations but again it never materialized. This has RG written all over it and kudos to him and his team!
     
  4. Clean Undies

    Clean Undies Flagship of the 12-Pac Club Member

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    Hmmm. A CU Brick would make a great Father's Day gift.

    @Kids&WivesofAllbuffs
     
  5. sackman

    sackman Club Member Club Member

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    I just got a call, too. Thanking us - Allbuffs - for being ticket holders. Very cool.
     
  6. leftybuff

    leftybuff Iconoclast Club Member

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    That's weird, my call had someone breathing heavy on the other end of the line, followed by asking me what I was wearing.
     
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  7. sackman

    sackman Club Member Club Member

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    And you still haven't answered the question.
     
  8. leftybuff

    leftybuff Iconoclast Club Member

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    LOL.
     
  9. sweaty teets

    sweaty teets Club Member Club Member

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  10. FlatironsBuff

    FlatironsBuff Club Member Club Member

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    Not that you needed to answer. I have good binoculars.
     
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  11. mdelpizzo_1

    mdelpizzo_1 My Dixie Wrecked Club Member

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    Paging @Burrito Palazzo
     
  12. Burrito Palazzo

    Burrito Palazzo huff my smug Club Member

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    Calling now, lefty took longer than usual.
     
  13. BuffHerd

    BuffHerd Club Member Club Member

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    Got similar call. Go RG. Redefining CU one phone call at a time
     
  14. BuffNut99

    BuffNut99 Club Member Club Member

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    You sound hideous.
     

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